FAQ's

How long does shipping take?

Our orders are processed within 1–2 business days and delivered within 4–8 business days across the UK. You’ll receive a tracking link as soon as your package ships.

Do you offer returns or refunds?

Yes! You can return any item within 20 days if you’re not satisfied – no questions asked. Simply contact our support team and we’ll guide you through the process.

Are your products easy to install or use?

Absolutely. All HomeIQ™ products are designed for everyday households – no tools, no hassle. Just unpack, attach or plug in, and enjoy smarter living.

Is my payment information secure?

Yes, 100%. We use SSL encryption and trusted payment providers like PayPal, Visa, Mastercard, and American Express to keep your data safe at all times.